Terms & conditions

Version 1.4 – 15th October 2021

This agreement applies as between you, the User of this Website and Grasmere Gingerbread Limited, the owner(s) of this Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and Our acceptance of that offer is deemed to occur upon Our sending an order confirmation email to you indicating that your order has been fulfilled and is on its way to you.

Definitions and Interpretation

In this Agreement the following terms shall have the following meanings:

“Account” means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and / or any communications System on the Website;

“Carrier” means any third party responsible for transporting purchased Goods from our Premises to customers;

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Goods” means any products that Grasmere Gingerbread Limited advertises and / or makes available for sale through this Website;

“Service” means collectively any online facilities, tools, services or information that Grasmere Gingerbread Limited makes available through the Website either now or in the future;

“Payment Information” means any details required for the purchase of Goods from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;

“Premises” Means Our place(s) of business located at Grasmere Gingerbread, Church Cottage, Grasmere, Cumbria LA22 9SW

“System” means any online communications infrastructure that Grasmere Gingerbread Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Grasmere Gingerbread Limited and acting in the course of their employment;

“Website” means the website that you are currently using (www.grasmeregingerbread.co.uk)

“We/Us/Our” means Grasmere Gingerbread Limited, [a company registered in England under 04211868] of Church Cottage, Grasmere, Cumbria LA22 9SW.

Age Restrictions

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

Business Customers

These Terms and Conditions also apply to customers buying Goods in the course of business.

International Customers

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering. Please also be aware that United Kingdom consumer protection laws may not apply.

Intellectual Property

Subject to the exceptions in these Terms and Conditions, all Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Grasmere Gingerbread Limited, Our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and international intellectual property and other laws.

Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given Our express written permission to do so.

Third Party Intellectual Property

Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

Subject to Clause 7 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.

Fair Use of Intellectual Property

Material from the Website may not be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

Links to Other Websites

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Grasmere Gingerbread Limited or that of Our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

Links to this Website

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.grasmeregingerbread.co.uk without Our prior permission. Deep linking (i.e. links to specific pages within the site) requires Our express written permission. To find out more please contact Us by email at technical@grasmeregingerbread.co.uk.

Use of Communications Facilities

When using System on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your Account being suspended or closed:

• You must not use obscene or vulgar language;
• You must not submit Content that is unlawful or otherwise objectionable. This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
• You must not submit Content that is intended to promote or incite violence;
• It is advised that submissions are made using the English language as We may be unable to respond to enquiries submitted in any other language;
• The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
• You must not impersonate other people, particularly employees and representatives of Grasmere Gingerbread Limited or Our affiliates; and
• You must not use Our System for unauthorised mass-communication such as “spam” or “junk mail”.
• You acknowledge that Grasmere Gingerbread Limited reserves the right to monitor any and all communications made to Us or using Our System.
• You acknowledge that Grasmere Gingerbread Limited may retain copies of any and all communications made to Us or using Our System.
• You acknowledge that any information you send to Us through Our System may be modified by Us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon Our use of such information must be communicated to Us in advance and We reserve the right to reject such terms and associated information.

Accounts

In order to purchase Goods on this Website and to use certain other parts of the System, you are not required to create an Account. You can create an account which will contain certain personal details and Delivery Address Information which may vary based upon your use of the site. By continuing to use this Website you represent and warrant that:

• all information you submit is accurate and truthful;
• you have permission to submit Payment Information where permission may be required;
• and you will keep this information accurate and up-to-date. 

Your creation of an Account is further affirmation of your representation and warranty.

It is recommended that you do not share your Account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your Account details being shared by you. If you use a shared computer, it is recommended that you do not save your Account details in your internet browser.

If you have reason to believe that your Account details have been obtained by another person without consent, you should contact Us immediately to suspend your Account and cancel any unauthorised purchases that may be pending. Please be aware that purchases can only be cancelled until they are dispatched. In the event that an unauthorised purchase is dispatched prior to your notifying Us of the unauthorised nature of the purchase, contact us on 015394 35428 or via mailorder@grasmeregingerbread.co.uk

When choosing your username you are required to adhere to the terms set out above in Clause 10. Any failure to do so could result in the suspension and/or deletion of your Account.

Termination and Cancellation of Accounts

Either Grasmere Gingerbread Limited or you may terminate your Account. If We terminate your Account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, We reserve the right to terminate without giving reasons.

If We terminate your Account, any current or pending purchases on your Account will [not] be cancelled and will [not] be dispatched.

We reserve the right to cancel purchases without stating reasons, for any reason prior to processing payment and dispatch.

If purchases are cancelled for any reason prior to dispatch you will be refunded any sums paid in relation to those purchases within 14 calendar days. If you terminate your Account, any non-dispatched purchases will be cancelled and you will be refunded any monies paid in relation to those purchases within 14 calendar days.

Goods, Pricing and Availability

Whilst every reasonable effort has been made to ensure that all graphical representations and descriptions of Goods available from Us correspond to the actual Goods, We are not responsible for variations from such descriptions. This does not exclude Our liability for mistakes due to negligence on Our part and refers only to minor variations of the correct Goods, not different Goods altogether. Please refer to Clause 15.1 for incorrect Goods.

Where appropriate, you may be required to select the required [size] [model] [colour] [number] [other features] of the Goods that you are purchasing.

We neither represent nor warrant that Goods will be available. Stock indications are not provided on the Website.

All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.

Grasmere Gingerbread is Zero Rated VAT. Grasmere Gingerbread Limited’s VAT number is GB 190 1492 16. For further VAT enquiries, please contact finance@grasmeregingerbread.co.uk

Orders and Delivery

Our specified courier will aim to deliver your parcel the day after* its collection from our bakery in Grasmere, Cumbria.  However, sometimes due to circumstances out of our control and that of the courier (e.g., Brexit/Covid/fuel crisis/closures of road networks due to road works and accidents/failures in software to name but a few of today’s world problems) they may be unable to meet ‘a next day delivery’.  In such cases the courier will attempt to make a delivery as soon as physically possible.  We do NOT refund for the courier failing to meet a next day delivery.  

Tracking of a parcel is the responsibility of the purchaser/recipient.

 *those who specified UK locations.

No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending to you an order confirmation email. Only once We have sent you an order confirmation email will there be a binding contract between Grasmere Gingerbread Limited and you.

Order confirmations under sub-Clause 14.1 shall contain the following information:

Confirmation of the Goods ordered including full details of the main characteristics of those Goods;

Fully itemised pricing for the Goods ordered including, where appropriate, taxes, delivery and other additional charges;

Estimated delivery date(s) and time(s);

Order confirmations are automatically transmitted to your email address. If We, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 2 calendar days.

All Goods purchased by you will be manifested as next day delivery or on the delivery date specified at checkout unless otherwise agreed.

The risk in the Goods shall remain with Us until they come into your physical possession.

Returns Policy

Grasmere Gingerbread Limited aims to always provide high quality Goods that are fault free and undamaged. On occasion however, Goods may damaged or incorrectly received. Goods are governed by these Terms and Conditions.

If you receive Goods which do not match those that you ordered, you should contact Us within 1 calendar day to notify us. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. We are fully responsible for paying re-supply shipment costs. Refunds will be issued within 1 working day.

If Goods are damaged in transit and the damage is apparent on delivery, you should sign any applicable delivery note to the effect that the Goods have been damaged. Please notify us on 015394 35428 or mailorder@grasmeregingerbread.co.uk We are fully responsible for paying shipment costs. You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.

If any Goods you have purchased have faults when they are delivered to you, you should contact Us within 1 calendar day on 015394 35428 or mailorder@grasmeregingerbread.co.uk You will be given the option to have the Goods replaced or to be refunded through the payment method used by you when purchasing the Goods.

If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 14 calendar days after the Goods have been delivered to you. If the Goods are delivered to you in installments, the 14 calendar day period begins on the day that you receive the final installment. If you change your mind about the goods within this period, please inform Us within 14 calendar days of receipt. Goods must be returned to Us within 14 calendar days of the day on which you inform Us that you wish to return the Goods. You are responsible for paying return shipment costs if Goods are returned for this reason. Refunds will be issued within 1 working day and in any event no later than 14 calendar days after you inform Us that you wish to cancel under this provision and will include standard delivery charges.

Grasmere Gingerbread Limited may not be able to accept returns under the cooling off period of the following types of Goods and/or taking into account the following circumstances:

Goods made to your specifications or that have been personalised;

Goods which are liable to deteriorate or expire rapidly;

Goods which are sealed for health or hygiene reasons that have been unsealed after delivery;

Goods which are, after delivery, according to their nature, inseparably mixed with other items;

Goods consisting of audio or video recordings or computer software (including games) in sealed packaging where the seal has been broken after delivery.

Any use or enjoyment that you may have already had out of the Goods beyond handling them to the extent necessary to establish the nature, characteristics and functioning of them (such as you would, for example, handle a display item in a shop). Please note that opening packaging does not prevent you from returning Goods unless the Goods fall under sub-Clauses 15.7.3 or 15.7.5 and in any event does not include the opening of delivery packaging, only the packaging of the product itself.

Privacy

Use of the Website is also governed by Our Privacy Policy which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy and information regarding Cookies used on this site, please click this link.

The Website places cookies onto your computer or device. These cookies are used for the purposes described in the Privacy Policy & Cookies. Here you can find full details of the cookies used by the Website and your legal rights with respect to them. By accepting these Terms and Conditions, you are giving consent to Grasmere Gingerbread Limited to place cookies on your computer or device. Please read the information contained in the Privacy Policy prior to acceptance. We do not use Cookies for marketing at the time of this version of publication.

All personal information (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions listed below;

Grasmere Gingerbread fulfils its data protection obligations under the European Union Data Protection Laws: the General Data Protection Regulation 2016/679, and the electronic communications directive 2002/58/EC.

Grasmere Gingerbread data protection policies and activities comply with the UK Data Protection Act 1998, and the Privacy and Electronic Communications (EC Directive) Regulations 2003 (S.I. 2003/2426) Amended 2004, 2011, 2015, 2016.

Lead Data Protection Authority: Information Commissioner Office (IC)

The information in the privacy policy has been created based on guidance from the ICO as published in June 2018 and is complied with in good faith.

Please note that this Privacy Policy may be updated from time to time.

How We Use Your Personal Information (Data Protection)

We may use your personal information to:

Provide Our Goods and services to you;

Process your payment for the Goods;

and Inform you of new products and services available from Us. You may request that We stop sending you this information at any time.

We will not pass on your personal information to any other third parties who are not acting on our behalf as a Data Processor. Data Processors are business suppliers and advisers who act on our behalf. Examples of a data processor are our bank, accountant, IT support supplier.

Disclaimers

We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of Our services.

No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.

No part of this Website is intended to constitute a contractual offer capable of acceptance.

Whilst We use all reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.

Changes to the Service and these Terms and Conditions

We reserve the right to change the Website, its Content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If We are required to make any changes to these Terms and Conditions pertaining to the sale of Goods by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.

Availability of the Website

The Website and any Service provided therein is provided “as is” and on an “as available” basis. We give no warranty that the Website or any Service will be free of defects and / or faults. To the maximum extent permitted by the law We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

Limitation of Liability

To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its Content at your own risk.

Nothing in these Terms and Conditions excludes or restricts Grasmere Gingerbread Limited’s liability for death or personal injury resulting from any negligence or fraud on the part of Grasmere Gingerbread Limited. Nothing in these Terms and Conditions excludes or restricts Grasmere Gingerbread Limited’s liability for any direct or indirect loss or damage arising out of the incorrect delivery of Goods or out of reliance on incorrect information included on the Website.

In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.

No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

Third Party Rights

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Grasmere Gingerbread Limited.

Communications

All notices / communications shall be given to Us either by post to Our Premises (see address above) or by email to sarahnelson@grasmeregingerbread.co.uk. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

We may from time to time, if you opt to receive it, send you information about Our products and/or services. If you do not wish to receive such information, please “click on the ‘Unsubscribe’ link in any email which you receive from us.”

Law and Jurisdiction

These Terms and Conditions and the relationship between you and Grasmere Gingerbread Limited shall be governed by and construed in accordance with the Law of England and Wales and Grasmere Gingerbread Limited and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Company Details

Grasmere Gingerbread Limited Church Cottage Grasmere Cumbria LA22 9SW

Registered in England & Wales Company No. 04211868 VAT No. GB 190 1492 16

Registered Address GRASMERE GINGERBREAD LIMITED CHURCH COTTAGE GRASMERE CUMBRIA LA22 9SW.