Delivery & returns

You can have up to 8 items to one address for one delivery charge. Other larger items may be classed as more than one item for the purpose of delivery – this will be clearly marked in delivery information under the product. Gift hampers and gift boxes are classed as one delivery charge, £5.95. 

Where possible we use as ecologically friendly packaging as possible yet still providing sufficient padding for your goods to arrive safe. Our packaging does show business branding but will never state the value of contents on an invoice.

If a mobile number is provided at checkout you will receive a text notification to let you know your delivery is on its way. Please do also monitor your emails for your consignment number and we highly advise that you follow the tracking of your parcel. If you do not receive a tracking email from FedEx/DPD please do call us the day before your selected delivery day and we will assist you. 

Please note we are unable to make any deliveries to PO Box numbers or BFPO addresses.

All parcels MUST be signed for*. If delivery is unsuccessful, then a card will be left by the courier with instructions to contact the nearest depot for re-delivery. If you cannot be at the delivery destination between these hours please provide an alternative address such as a designated neighbour or a place of work.

*unless delivery instructions are given during checkout. Please be aware that delivery drivers will only leave a parcel in a selected place if they deem it safe to do so. Please do not ask for it to be left on the doorstep/in the garden etc as this will mean it is returned to the depot. May vary with COVID-19 practices by the courier.

Please note that we have now shipped all international orders for Christmas 2024 and will not resume international shipping until 6th January 2025.

Here at Grasmere Gingerbread® we want to offer our unique product to all corners of the globe. To do this we work with FedEx and DHL to offer an express service for all regions possible at the most competitive price available.

Generally overseas orders are despatched early in the week to avoid any weekend delays in depots, therefore when a preferred delivery date has been requested we will aim to get it there as close, if not on, to that day possible.

Please note we are unable to make any deliveries to PO Box numbers or BFPO addresses.

Selected destinations

Republic of Ireland – £21.95
Germany – £22.95
France – £22.95
Netherlands - £20.95
Belgium – £20.95

USA – £26.50
Canada – £26.50
Australia – £26.95
China - £31.95
Japan – £26.50

Other countries listed below.

Please note

We are occasionally seeing small delays caused by COVID-19 internationally and in Europe caused by changes due to Brexit. Please bear in mind that transit times maybe a day later than expected whilst these world issues exist and stabilise again.

*If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and We undertake no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. Taxes may need to be paid to the government of your country of residence on top of what you have already paid to us. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and that We cannot guarantee that the packaging of your Goods will be free of signs of tampering or from customs delays. Please also be aware that United Kingdom consumer protection laws may not apply.

*Taken from Terms and Conditions.

*Not all destinations are available to order directly through the website but if your desired country is not listed we may still send there. Please contact Mail Order on (00) (44) 15394 68063. Office Hours 09:00-17:00 GMT for enquiries.